Refund policy

 

OUR CHANGE OF MIND POLICY

At Steel & Anchor we are happy to offer you a refund or exchange for change of mind on most full price and sale items. The following change of mind timeframes apply:

• In-store: 30 days from date of purchase.
• Online: 30 days from date of delivery.

Items can be returned for change of mind within the above timeframes for an exchange or full refund subject to the following conditions:

• Proof of purchase is accompanied with the returned merchandise.
• The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
• Returning the item to us is at your cost and risk.  We recommend using a trackable postage method to return the item(s) to us.

Exceptions to our change of mind policy:

• Due to hygiene reasons underwear is unable to be returned for change of mind.
• Personalised items cannot be returned for a refund or exchange for change of mind.

Any discounts received at the time of purchase will be reflected in your refund.

Please return any items to:

Steel & Anchor
76 Darby Street
Cooks Hill NSW 2300
Australia
Tel 02 4929 1919

FAULTY ITEMS

If an item is faulty, we will honour your Australian Consumer Law rights and warranty to get it all sorted out for you.

Depending on the individual circumstances we will repair, replace or provide a refund on the faulty item.

In the event that an item is faulty, please bring it in-store with your proof of purchase.

If you can't make it in-store please contact us and we will cover the cost of posting the faulty item back to us.